Frequently asked question

A: Dubai Super Mart is an online grocery store that allows customers to order groceries and household items online for delivery to their doorstep. It offers a wide range of products, including fresh produce, meats, dairy, pantry staples, personal care items, and more.

A: You can order from our website or mobile app available on Android and iOS devices. Simply create an account, select the items you want to purchase, choose your preferred payment method, and submit your order.

A: Dubai Super Mart offers delivery to all areas of Dubai. You can choose between standard delivery and express delivery at an additional cost. Standard delivery usually takes 1-2 days, while express delivery takes 4-6 hours.

A: Delivery fees vary depending on the location and the delivery option you choose. Standard delivery is free for orders over AED 100, while express delivery is available at an additional cost. You can check the delivery fee for your area during checkout.

A: Dubai Super Mart accepts several payment methods, including credit/debit cards, cash on delivery, and online payment services like Apple Pay, Google Pay, and PayPal.

A: Yes, you can cancel or modify your order before it's dispatched for delivery. To do so, log in to your account, go to your order history, and select the order you want to cancel or modify. If your order has already been dispatched, you can contact customer service to see if any changes can be made.

A: Dubai Super Mart has a flexible return policy. If you're not satisfied with any item you receive, you can return it within 7 days for a full refund or exchange. To initiate a return, contact customer service and provide details of the item(s) you want to return.

A: Yes, Dubai Super Mart is a reliable online grocery store that is committed to providing high-quality products and excellent customer service. We source our products from trusted suppliers and ensure that they meet our quality standards. We also have a dedicated customer service team that is available to assist you with any issues or concerns you may have.